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Exceptional Customer Service

Recommend Us
Hear what our customers are saying about our service, checkout a sampling of customer testimonials.

100% customer satisfaction is our number one goal. Four out of five customers highly recommend Cole-Parmer to their colleagues. Hear what customers are saying, check out a sampling of our customer testimonials.

Order placement, status, etc.
We are ready to assist before, during and after the sale. Contact us with any questions. You may find answers to some of your questions in our FAQs.

New Accounts: We welcome new accounts with an approved credit application. We also accept select credit/procurement cards, check or money order. To access the credit application form or get more details, see our FAQs.

If you are paying by credit card, you may do so by entering that information through our secure web site or you may call Customer Service. It is not our company policy to accept credit card numbers via email or fax.

We can handle your Maintenance and Repair needs. Contact us for details.

Returns & cancellations
We Stand Behind our Products—Guaranteed! Contact us if you are not satisfied.
See our No Hassle Return Policy.

Shipping policy
We will determine the most expedient and economical means to ship your order.
But if you have a preferred shipper, we'll be happy to work with them. See our
shipping policy.

Warranty policy
Many of our products carry manufacturer warranties, you can find this information
on the specific product detail page. Cole-Parmer warrants products sold against
defects in material or workmanship. See our full warranty policy.

Stock status/Product availability
Our products are shown online with the most current stock status information.
Occasionally you will see "Contact us for availability", in which case we encourage
you to call or e-mail us for stock status information.

Customer Service

Hours: 7am to 6pm CST Call: 800-323-4340
or E-mail us

Ordering made easy

Online ordering by
Call 800-323-4340
Fax 847-247-2929
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