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(based on 2 reviews)
Reviewed by 2 customers
Displaying reviews 1-2
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(0 of 1 customers found this review helpful)
Pumps are great until they fail...and they will fail
By Lab Manager
from Berkeley, CA
Comments about Masterflex L/S Digital Drive, 600 RPM, 115/230 VAC 0:
We have purchased a number of these pumps over a couple year period and now have more than half a dozen of them. Every single one of them has now failed with the exact same error code and had to have the board replaced. Which is especially problematic because a few of them failed mid experiment and after the warranty expired. I think if a company knows their product is flawed they should recall it instead of waiting until the warranty expires and forcing the customer to pay for a repair on a defective device.
Bottom Line No, I would not recommend this to a friend
Merchant response: I am sorry to hear of your experience with this product. This is one of our most popular and reliable products with tens of thousands sold over decades of productive work in customer applications. Clearly, that’s not been the case for you. Please contact our technical team at 800-323-4340 X2 so that we can determine the root cause and get you back on the right path. Its more important to us than anything else that we move your research forward, not hold you back.
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Makes life easier!
from Carlsbad, CA
We are overall satisfied with this product. Although a bit expensive for what it is, in the long run it is worth it and is good value. It is so much easier to use this device then to manually pipet large amounts of tubes. The interface is simple and easy to use. The only down side is that the calibration process takes a bit too long, and we often have to estimate then measure ourselves. But for aliquoting the same volume it seems to be very accurate.
Bottom Line Yes, I would recommend this to a friend