Four out of five customers highly recommend Cole-Parmer to their colleagues. Here is what they have to say:
Nancy was incredibly pleasant and helpful! Customer service representatives like her make me want to continue doing business with Cole-Parmer!
– Chase, Romeoville, Illinois
I was extremely satisfied with the research that Andrew did in answering my technical questions....Talisha turned a quote into an order in a quick and accurate manner. It is truly a novel experience for me to be so entirely satisfied that I'm left without a single criticism to help you improve your customer service.
– Dave, Hotchkiss, Colorado
I now buy all my lab supplies from Cole, because the web site is easy to use and has the prices listed. This fact alone is a big time saver for me. Many other companies make you enter a Login ID with a password just to be able to send them an email so they can then send you one back with the price and availability.
– Tom, Pittsfield, Massachusetts
My experience was very good. Customer service wasvery helpful.
– Mary, Troy Grove, Illinois
When I see a Cole-Parmer order cross my desk I know it will only take a few minutes to get it called in because your system is very efficient, your team is always very professional, fast and effective. Going beyond that they immediately send out an e-mail confirmation. I wouldn't change anything .... you are doing a great job.
– Ruth, Billerica, Massachusetts
Rita was awesome, knowledgable and so helpful! I wasn't sure what was the best way to go about getting pricing and ... to have it ship out same day and have it arrive the next day. It was getting late in the day so my time was limited. She was so helpful and quick in getting me the quote. She made it easy! Thank you Rita!!!!!!!!!!
– Carolyn, Pasadena, California
I hope we can continue to grow with each other. I feel there is nothing to improve upon when it comes to your customer service department. Your customer service has all the right answers and they have a lot of knowledge when it comes to the product. They should be rewarded for all there hard work!
– Wayne, Cranbury, New Jersey