“Do not be afraid to ask!” encouraged Anthony, a technical support specialist for Cole-Parmer. When speaking with customers about information they need, Anthony enjoys responding to unusual requests or out-of-the-ordinary applications. “We might be able to find something that works,” he said.
As a conversationalist that draws on customers’ thoughts and ideas to help other customers, Anthony thrives on real-time feedback. Because he has developed an expertise in both Masterflex® pump tubing and pH meters and water quality products, he tends to get questions about these products. But some of his favorite questions involve unexpected uses for our laboratory products.
“One customer had a brick oven in his back yard to make pizzas,” said Anthony. “He wanted to buy a flexible thermocouple probe to use in the oven to check the temperature.”
After hours, Anthony is completing his graduate degree, but leaves plenty of time for his two passions. “Disney theme parks and the Chicago Blackhawks!” he enthuses. “I have played hockey since the age of seven—just call me a big winter sports fan.”
Do you have a question about a product or need validation or compliance information? Contact our technical application specialists.