Need Technical Support? Ask the Technical Expert Andrew

Tech Support Specialist Andrew sitting at his desk smiling

Cole-Parmer is well known for its free technical support. Let’s look at one of our experts.

When an artist asked how to display his installation at the Brooklyn Public Library, Tech Support Specialist Andrew was more than happy to respond. He recommended float switches, a pump, and a level controller to enable water in a tank—the key component in the installation —to rise and fall in a continuous cycle.

AndrewWhile Andrew hears from more scientists than artists, it is the unexpected request that makes his day. “With such a wide range of products, you never know what the next inquiry will be about,” he said. And it’s this variety that taps into Andrew’s versatility.

Building on his degree in biology, Andrew served as a biological electron microscopist for more than a decade in a university lab. He complemented this experience with a stint as a cable splicing technician. More than six years ago, Andrew joined the Cole-Parmer team of application specialists who provide solutions to customers every day.

From histology to fluid handling to temperature measurement, Andrew delights in supplying answers about products. He is especially adept at questions concerning microscopy, tissue processing, and general lab equipment. Yet, pull him away from his desktop and Andrew prefers to be outdoors—participating in mud runs and obstacle races.

Do you have a question for technical support? Let us know!  Call 1-800-323-4340.          

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