Ask the Tech Expert: Daniel

Technical Support Expert
Technical Support Expert

Not everyone gets to field phone calls from NASA about tubing products to be used in the International Space Station. But technical support expert Daniel has. In this case, Daniel helped a scientist who was studying the mobility of bacteria without gravity. He needed tubing permeable enough for bacteria to be able to move from one tubing into the next. It is one highlight of many that enables Daniel to make customers’ work lives easier.

Daniel uses his varied experience working on electrical discharge machining, troubleshooting low PSI tubing, and refurbishing lab furnaces to respond to customer questions. “I like the satisfaction I feel after a customer is happy with the solution,” he said.

Masterflex peristaltic pumps are a favorite topic, as are ultrasonic cleaners and pH meters and water quality products. But Daniel is game for any question about product selection, compliance, or troubleshooting. It’s your complete customer satisfaction he is looking to supply.

Other than NASA, does Daniel have any other high-profile connections? “I’ve met ice hockey greats Wayne Gretzky, Mario Lemieux, and Steve Larmer,” he told us.

 

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