{"id":5178,"date":"2015-05-26T10:00:53","date_gmt":"2015-05-26T16:00:53","guid":{"rendered":"https:\/\/www.coleparmer.com\/blog\/?p=5178"},"modified":"2021-02-25T17:45:00","modified_gmt":"2021-02-25T23:45:00","slug":"ask-the-tech-expert-james","status":"publish","type":"post","link":"https:\/\/www.coleparmer.com\/blog\/ask-the-tech-expert-james\/","title":{"rendered":"Ask the Tech Expert: James"},"content":{"rendered":"<p>If you\u2019re using a pen-style pH meter and getting inaccurate readings, you may want to talk to James. As a technical support team member, James did some troubleshooting for a panicked customer. He discovered the pH probe in question was not connected to the BNC-style pH meter\u2014thus not producing appropriate readings. After sending the customer the correct probe, the issue was resolved.<\/p>\n<p>Yet, troubleshooting is not the only help James provides. Because he answers customers\u2019 questions every day, he has developed quite a range of expertise. \u201cI continually expand my knowledge base,\u201d he said.<\/p>\n<p>In addition to electrochemistry, this base includes a degree in chemistry and specialized knowledge of spectroscopy. So if you need help selecting a product, determining compliance, or getting more specific information, James can help you.<\/p>\n<p>Or, if you want to chat about how Minnesota teams are doing, this native Minnesotan is also happy to oblige.<\/p>\n<p>Have a question about UV\/Vis spectrometers or pH meters and water quality products? Contact our technical support team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re using a pen-style pH meter and getting inaccurate readings, you may want to talk to James. As a technical support team member, James did some troubleshooting for a panicked customer. He discovered the&#8230;<\/p>\n","protected":false},"author":20,"featured_media":5181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,24],"tags":[1512,1584,1738],"class_list":["post-5178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-the-lab","category-water-sampling","tag-spectrometers","tag-technical-support","tag-water-quality-products"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ask the Tech Expert: James | from Cole-Parmer Blog<\/title>\n<meta name=\"description\" content=\"Yet, troubleshooting is not the only help James provides. 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