Returns and Cancellations

Cole-Parmer places the highest priority on customer satisfaction and believes we offer the highest quality products on the market. If you are not happy with your purchase for any reason, please let us know. We’ll do whatever it takes to respond to your concern and remedy the problem!

Easy Online Return option - or you can always call us

Start a return request*
Many items are eligible to return online. Click the Return Online button associated with an order in order history to start your request. Don't see a button? Contact us
View Return Status*
From the original order details, find the item you returned. Click the link to View Return Status in the shipment details section.

Let us know you have a return
Please review our Terms and Conditions of Sale ( to determine if your product is eligible for a return. Eligible returns may be processed online through order history (* Sign in required) or by requesting a Return Authorization (RA) by phone ( 1-800-323-4340 ) or email ([email protected]) to get instructions on how to return the item to Antylia. Outside the US, please contact your local office. We'll ask for your reference number (found on the packing slip or invoice) and the reason for the return.

Returns will be considered within 30 days of delivery.
All returns for credit must be in new condition, include original outer packaging, inner packing materials, original manuals, instructions, warnings and warranties as well as any software or accessories included, if applicable. Product returns are subject to a 25% restocking charge plus any applicable charges for necessary inspection, reworking, repackaging or refurbishing.

Safety Precautions
In order to protect our employees who are receiving the returned product, a safety form (decontamination request) may be required for some returns. Our Customer Service Team will let you know if this applies to your return.


Restricted Products
We reserve the right to refuse a return or to charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. In addition, there may be some restrictions on certain products being returned, such as:

  • Non-returnable products (as communicated per your invoice or order acknowledgement)
  • Expired or discontinued products
  • Refrigerated, radioactive or other perishable materials
  • Chemicals, sterile, DEA-regulated or other controlled products
  • Consumables (e.g., buffers, cleaners, gloves, tubing, earplugs, fittings, etc.) once their primary packaging or inner wrapping has been opened
  • Products that are no longer in new and usable condition (unless being returned for repair)
  • Custom products or items purchased on ‘special order’ basis.
  • Products ordered in large volume quantities as compared to average historical ordering quantities or overall average historical demand. We will make all reasonable efforts to communicate orders affected via order acknowledgment and/or invoice.
  • Products that are private labeled for the customer.


You may not terminate, cancel, suspend performance, reschedule delivery of an order or issue a “hold” order in whole or in part without prior written consent from Antylia and upon terms that will compensate Antylia for any loss or damage resulting from such action. Your liability shall include, but not be limited to, the price of product delivered or held for disposition, the price of services already performed, and for work in process, incurred costs and a reasonable allocation of general and administrative expenses, plus Antylia’s loss of profits. If we consent to delay delivery of products at your request, Antylia may invoice you for the products that Antylia is prepared to ship and you will reimburse Antylia for any storage costs incurred.

See our full Terms and Conditions