Returns and Cancellations

Cole-Parmer places the highest priority on customer satisfaction and believes we offer the highest quality products on the market. If you are not happy with your purchase for any reason, please let us know. We’ll do whatever it takes to respond to your concern and remedy the problem!

Easy Online Return option - or you can always call us

Start a return request*
Many items are eligible to return online. Click the Return Online button associated with an order in order history to start your request. Don't see a button? Contact us
View Return Status*
From the original order details, find the item you returned. Click the link to View Return Status in the shipment details section.
 

Our "No-Hassle" Return Policy

Let us know you have a return
Returns may be processed online through order history (* Sign in required) or by requesting a Return Authorization (RA) by phone ( 1-800-323-4340 ); or email (sales@coleparmer.com) to get instructions on how to return the item to Cole-Parmer. Outside the US, please contact your local office. We'll ask for your reference number (found on the packing slip or invoice) and the reason for the return.

Returns will be considered within 30 days of delivery.
All returns for credit must be in new condition, include original outer packaging, inner packing materials, original manuals, instructions, warnings and warranties as well as any software or accessories included if applicable. Product returns for products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing.

Safety Precautions
In order to protect our employees who are receiving the returned product, a safety form (decontamination request) may be required for some returns. Our Customer Service Team will let you know if this applies to your return.

 

Restricted Products
We reserve the right to refuse a return or to charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. In addition, there may be some restrictions on certain products being returned, such as:

  • Non-cancellable and non-returnable products (as communicated per your invoice or order acknowledgement)
  • Expired or discontinued products
  • Refrigerated, radioactive or other perishable materials
  • Chemicals, sterile, DEA-regulated or other controlled products
  • Consumables (buffers, cleaners, gloves, tubing, earplugs, fittings, etc.) once their primary packaging or inner wrapping has been opened
  • Products that are no longer in usable condition (unless being returned for repair)
  • Custom products or items purchased on ‘special order’ basis

Cancelling an order

We understand that sometimes mistakes are made and orders need to be cancelled or postponed. When that is the case, please contact us immediately by phone to discuss cancelling an order. If the order has not shipped, we will make a reasonable effort to cancel the order without further penalty. For orders that have shipped, please follow the returns policy noted above. Restrictions may apply for cancellation on certain products that are noted as non-returnable or non-cancellable on order acknowledgements.

See our full Terms and Conditions