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Cole-Parmer offers nationwide, on-site preventive maintenance and calibration services for your laboratory equipment through our partnership with AL-TAR, an authorized lab equipment preventive maintenance and calibration services representative. So, when you need on-site services, you can get them through Cole-Parmer—no matter where you are in the 48 continental states.
A. AL-TAR is an authorized ISO 17025-accredited lab equipment preventive maintenance and calibration services representative for over 150 leading manufacturers, dealers, and distributors in the field of biotechnology. AL-TAR’s extensive service network includes 50 field offices, allowing us to offer fixed rate on-site services for the contiguous 48 states. AL-TAR employs experienced field engineers with extensive training—team experience is 100+ years on some key product groups. Starting with internal training programs, focusing on the World Health Organization (WHO) maintenance manuals and OEM guidelines, AL-TAR PM technicians work to “prevent” costly equipment failure with detailed checklists and functional testing. Checklists are developed to follow current guidelines established by entities such as the College of American Pathologists, FDA Code of Federal Regulations 21 CFR 820.181, Clinical Laboratory Improvement Amendments (CLIA) Section 42 CFR 493.1254, and USP Guidelines.
A. Yes. Al-TAR has been a trusted resource in calibration services since 1986. Calibration with NIST-traceable standards assures your compliance to regulatory guidelines; accurate, repeatable measurement; and reliable operation of your equipment. AL-TAR offers deep professional experience and expert recommendations on equipment calibration. But you get the final say over calibration parameters and tolerances.
A. No, AL-TAR provides calibration services on many top brands, and we include those as part of our program.
A. You can have on-site preventive maintenance and calibration services for the following types of products:
A. Cole-Parmer offers simple service pricing that includes travel costs, so you can easily purchase on-site laboratory equipment preventive maintenance and calibration services through our website which will be performed by an experienced AL-TAR technician at your site. In the contiguous 48 states, there’s one fee for calibration and maintenance, and even qualification services on many products.
Flat rate is for services scheduled by our team within a 45-day window from purchase. Expedited service and some exceptions may require additional charges. You will be advised on those charges before they are incurred so there are no surprises. Bulk rate discount pricing may be available when multiple services are being performed at the same site—call for more information.
A. Complete the simple online form during checkout to place your order. An AL-TAR representative will contact you directly to schedule your on-site services. Typically, AL-TAR will call to schedule a service within 2 to 3 business days of an order being placed. Often the services will be confirmed a few days ahead of any scheduled service, so everything is in place for a successful visit.
A. AL-TAR will directly schedule the on-site services with you; they will typically call within 2 to 3 business days of the order being placed online. Often the services will be re-confirmed a few days ahead of any scheduled service so that everything is in place for a successful visit. During checkout, please enter information in the free-form text box for the contact person. AL-TAR will work with you to coordinate the on-site visit, as well as any other information requested.
A. We offer a solid preventive maintenance and calibration plan, and IQ/OQ/PQ qualification packages for your key equipment. Such services can help avoid unplanned downtime and expensive repairs, so your workflow, research, or production can continue uninterrupted.
Starting with internal training programs, focusing on the World Health Organization (WHO) maintenance manuals and OEM guidelines, AL-TAR PM technicians work to “prevent” costly equipment failure with detailed checklists and functional testing. Checklists are developed to follow current guidelines established by entities such as the College of American Pathologists, FDA Code of Federal Regulations 21 CFR 820.181, Clinical Laboratory Improvement Amendments (CLIA) Section 42 CFR 493.1254, and USP Guidelines.
A. Yes, we offer:
A. Our IQ/OQ/PQ qualification and validation programs help your company assess, develop, and implement regulatory compliance at the level you need, including the FDA’s Rule 21 CFR Part 11 and the EPA’s Cross-Media Electronic Reporting Rule (CROMERR).
As your partner, we can determine the level of compliance and validation appropriate for your company. We customize our services to fit your in-house compliance and validation/qualification programs, allowing you to optimize resources. Our compliance consultants and engineers are experienced in various Quality System aspects, including:
As your regulatory compliance partner, we will design a solid strategy for future regulatory compliance objectives as well as provide comprehensive support in meeting instrument validation/qualification and regulatory documentation needs, such as Temperature Mapping and Validation services.
A. Our qualification/validation offers:
A.Yes, both of those services are included when you purchase the IQ/OQ/PQ Service.
A. InnoCal provides after-sale repair for products sold by Cole-Parmer. Contact our customer service for more information. We are working to offer more equipment repair services to our customers in the future.