If you’re using a pen-style pH meter and getting inaccurate readings, you may want to talk to James. As a technical support team member, James did some troubleshooting for a panicked customer. He discovered the pH probe in question was not connected to the BNC-style pH meter—thus not producing appropriate readings. After sending the customer the correct probe, the issue was resolved.
Yet, troubleshooting is not the only help James provides. Because he answers customers’ questions every day, he has developed quite a range of expertise. “I continually expand my knowledge base,” he said.
In addition to electrochemistry, this base includes a degree in chemistry and specialized knowledge of spectroscopy. So if you need help selecting a product, determining compliance, or getting more specific information, James can help you.
Or, if you want to chat about how Minnesota teams are doing, this native Minnesotan is also happy to oblige.
Have a question about UV/Vis spectrometers or pH meters and water quality products? Contact our technical support team.

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