technical support

Technical Support Expert

Ask the Tech Expert: Daniel

Not everyone gets to field phone calls from NASA about tubing products to be used in the International Space Station. But technical support expert Daniel has. In this case, Daniel helped a scientist who was…


Tech Expert Danielle

Ask the Tech Expert: Danielle

Sometimes a call to technical support can make all the difference. When a customer needed to pump an extremely aggressive and corrosive chemical at a high flow rate, he wasn’t sure what equipment he could…


Ask the Tech Expert: Andrew

Increasing customers’ confidence in their equipment is a goal of technical support expert Andrew. “It’s the best feeling when we can enhance a customer’s process in a real-life application,” said Andrew. Andrew offers expertise in…


James, Technical Support Specialist

Ask the Tech Expert: James

If you’re using a pen-style pH meter and getting inaccurate readings, you may want to talk to James. As a technical support team member, James did some troubleshooting for a panicked customer. He discovered the…