Ask the Tech Expert: Charlsie

Tech experts

Cole-Parmer is well known for its technical expertise. We only hire the top tech experts. Let’s see what’s happening with one of our tech experts, Charlsie.

“If you need help with agar recommendations, I’m your girl!” said tech expert Specialist Charlsie. With a stint as a microbiologist and a degree in biology, Charlsie has developed specific areas of expertise. “I am also the go-to person for anything micro,” she added.

Charlsie thrives on variety—and the customers she interacts with are happy to supply it. “One customer was seeking to remove mites from his bear. I thought he had a live pet bear but it turns out it was a large stuffed bear,” she said. “We recommended a UV light that would work for him.”

This was only one of the many challenges Charlsie responds to. “Every day I receive e-mails from all around the world. I love it when I can answer a question but also add something extra that may help the user even more. I believe educating customers about the theory behind their product will better equip them to use it,” she said.

Off-hours, Charlsie loves to channel her enthusiasm into support for the Utah Jazz, NBA basketball, and her church community.

 Get your questions answered by our knowledgeable tech experts. Call 1-800-323-4340. It’s free!

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